Your Clients, Quality Assurance and Funding

These documents support mediation services' work. Their application achieves client referrals, quality practice and funding. Add to this resource if you can by uploading documents to the mediation support wiki site, password msmsms.

Take from what is shared whatever is useful to you. Return each month to see which of the planned 18 sections have been updated with your colleagues' resources:

Mediation Resource Toolkit

1) Outcomes of Mediation

2) Funding

3) Personnel Management

4) Best Practice Guidance

5) Training & Development

6) Policies & Structures

7) Publicity & Information

8) Monitoring

9) Enquiries

10) Contacting others

11) Supporting all stakeholders

12) Communication options

13) Facilitation

14) Working with outcomes

15) Evaluation (October 2007 update - Now includes Victim Satisfaction Framework)

16) Organisational Learning & Networking

17) Specialisms & Diversification

18) Miscellany